Frequently Asked Questions
General
Northern Colorado deliveries (Johnstown/Berthoud area north to Wellington) will be made on Monday’s and Thursday’s from 8 a.m. – 5 p.m. Denver deliveries (Johnstown south to Denver) will be delivered on Wednesday’s from 8 a.m. – 5 p.m.
We offer 3 different ways for our customers to order food from us. 1. Signature Meal plans, which offers 3 different options of meals every week and a lower carb iteration for those wanting less calories in their meals. 2. Custom meal plans, these meal plans you build directly on the site. They are lightly seasoned and cooked to your quantity specifications. 3. Bulk ordering, you can order food in bulk quantities including; proteins, carbohydrates and vegetables.
Yes, with the signature meal plans you get 3 different options of meals every week and the menu changes each week as well.
With our signature meal plans you can customize the size of your meals. We offer 4, 6, and 8 oz meals. We also have a brand new custom meal plans page where you can select the ingredients you want and the quantities of meals!
Since we offer small, medium and large meals, the calories in each meal vary. Meals can vary from 350 to over 1200 calories.
We offer 3 different meal plans. 6, 9 and 12 meals. The 6 and 12 meal plan can be split into 2 delivery days or you can select one delivery day. The 9 meal plan can only be delivered on one delivery day of your choosing.
The meals come in a branded insulated bag. Please set the bag out the night before each delivery with your rinsed containers so that we can recycle them. We will issue you a new bag with fresh meals and retrieve your old bag with rinsed containers.
If you have an allergy and that allergy is served in a meal, we will remove that meal entirely from your subscription. This means that the options you receive may be reduced from 3 meals per week, to 2 different meals or in some cases you may receive only one option for all your meals.
The menu changes every week, all year.
Yes. You can order the lean signature meal plans which do not have gluten in the meals. These meals consist of meat and vegetables.
Yes, during the checkout process in your order summary, you will see a green toggle button that says “subscription” or “one time.” You will need to push the “one time,” button to get only one weeks worth of meals.
Billing
The cutoff time for ordering meals in Northern Colorado is Thursday at 11:59 p.m. for a Monday delivery and Sunday at 11:59 p.m. for a Thursday delivery. For Denver deliveries, your order will need to be in by Saturday at 11: 59 p.m. for a Wednesday delivery. Orders are unable to be processed for the Denver area on Sundays, Mondays and Tuesdays.
Every new customer order starts and gets delivered the following week as long as you place your order by 11:59 PM on Thursday evening.
Yes. You can log in to your account and “suspend” your meal plan. Please note, you will need to resume your plan once again to begin receiving deliveries. We are working to make this easier.
Effective July 1, 2022, Colorado imposes a retail delivery fee on all deliveries by motor vehicle to a location in Colorado with at least one item of tangible personal property subject to state sales or use tax. For more information on this fee, please go here: https://tax.colorado.gov/retail-delivery-fee