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NEW MENU Frequently Asked Questions

General

YES! You can visit it here!
supernaturaleats.goprep.com

We are moving to a new, more capable menu platform. This is to create a better experience for your ordering and meal satisfaction.

It also helps us manage our kitchen much more efficiently keeping costs down and improving food quality across the board!

Unfortunately you will need to create a new account in the new menu and re-order.

FORTUNATELY! The new system is easier to use and more straightforward with how your subscriptions are managed and delivered.

We will be running the old system in tandem while we sunset it to smoothly bring everybody over.

If you would like to be proactive you may cancel your current order and re-order with a new account here: supernaturaleats.goprep.com

If you have any questions you can of course email us at support@supernaturaleats.com

While logged into your account you can visit this page to update or cancel your order: supernaturaleats.goprep.com/customer/subscriptions

If you continue to have trouble with your account and managing subscriptions please contact us at support@supernaturaleats.com or 970 567-9595

You can mix and match meals into your bag the way you want. Whatever you choose will be applied to your subscription if you sign up for recurring orders.

When you order your meals you can filter based on allergens in the menu.

Yes. In the menu you can filter Gluten Free, Vegetarian, and nutrient count to personalize your meal plan.

To keep our food SUPER-NATURALLY fresh and give you the best experience your meal delivery must be received in an adequate receptacle container to avoid spoilage.

You may request a Super-Natural Eats cooler bag for your deliver for a refundable $10 deposit at time of order.

Ice packs are also available as an add-on to your meals for delivery.

Yes, at checkout you can select whether to subscribe to weekly meals or as a one-time order if you wish to try it out or cannot commit to a subscription at this time.

We are working to get gift card balances into the new system.

If you wish to use a gift card balance in the new system before we move them over please reach out to us and we’ll apply the balance to the new menu.

OLD MENU Frequently Asked Questions

General

You will login to your account and click on “my subscription,” and then click on “suspend.” As the customer you will need to manage your subscription. If you have any questions please contact support@supernaturaleats.com to inquire about your account.
Northern Colorado deliveries (Johnstown/Berthoud area north to Wellington) are made on Thursday’s and Friday’s from 7 a.m. – 5 p.m. Denver deliveries (Johnstown south to Denver) will be delivered on Thursday’s only from 7:30 a.m. – 5 p.m.
We offer 3 different ways for our customers to order food from us. 1. Signature Meal plans, which offers 3 different options of meals every week and a lower carb iteration for those wanting less calories in their meals. 2. Custom meal plans, these meal plans you build directly on the site. They are lightly seasoned and cooked to your quantity specifications. 3. Bulk ordering, you can order food in bulk quantities including; proteins, carbohydrates and vegetables.
Yes, with the signature meal plans you get 6 different options of meals every week and the menu changes each week as well. However, if you have allergies then the meals with your allergy in them will be removed from those 6 options. You will still receive the amount of meals you purchased but there will be less than the 6 options.
You can create your own meal plan with our custom meal plan builder or you can purchase a signature meal plan that offers a weekly menu. There are two sizes of meals in the signature plans, a small and medium.
It depends on what size of meal you get and what type you get. The signature plan small meals range from about 420 calories up to 650 calories and the small low carb meals range from about 380 calories to 560 calories. The medium sized meals are exactly 1.5 x the size of small meals.
We offer 6, 12 or 18 meals that will all be delivered on the same day.
We offer 6 different meals per week.
You can select allergies when you sign up and you can list your allergies during the checkout. If you accidentally sign up for a signature meal plan and did not input your allergies, then you can go to the “allergies/preferences” section in your dashboard and input them there.
If you have an allergy and that allergy is served in a meal, we will remove that meal entirely from your subscription. This means that the options you receive may be reduced from 6 meals per week, to 5 different meals or in some cases you may receive only one or two options for all your meals.
The menu changes every week, all year. There are different iterations of some meals as there is a limited number of ingredients.
Yes. You can order the lean signature meal plans which do not have gluten in the meals. These meals consist of meat and vegetables.
Yes you can. Please select this option during checkout and email us at support@supernaturaleats.com to request a good time for you to pick up your order.

Billing

The cutoff time for ordering meals for a Thursday dropoff is Sunday at 11:59 p.m. The cutoff time for Friday deliveries is Monday at 11:59 p.m.
Yes. Your order will be captured and processed 4 days after the day you order. For example if you order on a Tuesday then your renewal date will automatically be updated to Saturday and will process on Saturdays.
Your order will automatically be pushed to the next delivery date that you requested when you ordered. For example, if you ordered on a Tuesday for Friday delivery, then your order will be delivered on the next Friday.
Yes you can cancel your order prior to delivery however, we are not able to refund the full amount.
You will have to login to suspend your account. If you have already been billed for the meals then your suspension will begin the following week. Please make sure to suspend prior to your renewal date if you do not want meals that week.

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