Adding a new add-on is simple as long as you follow a few key steps.

1. Ensure you are already subscribed to an active Super-Natural Eats plan.
2. From the My-Account page, click on the Add button below any of the addons that you wish to add.
   
3. Ensure the Add to an existing subscription? checkbox is checked, and click Add underneath the subscription you wish to add the add-on to. This is the most important step as it ensures that you only get charged ONCE for shipping and bundles the add-on to your existing subscription.
   
   
4. Your subscription is now updated! You will be taken to the confirmation screen, which will show you new total you will be paying per week.
   

As your situation changes, you may wish to upgrade or downgrade your plan to adjust the amount or type of food you are receiving. Please note, this process differs depending on the type of subscription plan you are on.

Choose a Meal Plan:

1. From the My-Account screen, click on the the top right block to adjust your plan.
   
2. Under the Subscription totals sub-heading, you will see the meal-plan that you are subscribed to.
3. Click Change Plan
   
   
4. You will be taken to the Plan Selection Wizard. Simply update your selections, and click Proceed to Checkout.
5. On the cart page, you can confirm the new Weekly Total, now visible at the bottom of the page. Click Proceed to Checkout once again.
   
6. If necessary, update any billing, shipping, or Order notes.
7. Click Place Order to finalize the changes.
8. A screen outlining your changes will be displayed. You can also now go back to your account, and you should see the updated plan now visible on your dashboard if you click into the plan as we did in step one.
   

Please note: If you are changing a plan, this needs to be done by your own Subscription Renewal Date listed on the subscription on the top. If you miss making changes prior to this renewal date, and are before the delivery cutoff date, you can contact us using the form below to look into options.

Custom Meal Plan:

Due to the custom nature of this plan, the best way to make changes to this is to cancel your current plan, and resubscribe using this link. To cancel your plan, please follow the steps in the accordion below.

Currently, we do not have an automated system for updating allergens. We are in the process of integrating this, but for now, please place your allergens in the Order Notes when placing or updating an order. If you need to change these notes after the subscription has been placed, please contact us using the last option in this list.

Sometimes, things come up and you would like to pause your subscription for a week. No problem! Here is a how to guide and some key points to make sure pausing and resubscribing goes smoothly.

How to Suspend Subscription:

1. From the My-Account screen, click on the the top right block to adjust your plan.
   
2. This will take to your manage subscription page. From here, you will see a few action buttons at the top.
   
3. Click the Suspend button.
4. You will see a confirmation button at the top confirming that your subscription has been put on hold.
   

Reactivating Your Subscription:

1. Reactivating your subscription is as easy as clicking the Reactivate button on the actions menu that we showcased above.
2. Confirm the next payment date matches what you think it should. See below for more info.

Notes:

By putting your account on hold, you are simply stopping the subscription from renewing on the usual date. This means that when you are looking to reactivate, you will need to reactivate it prior to when the renewal date would be in order to ensure that your next renewal is renewed on time. Here is an example:

EXAMPLE: I subscribed on Wednesday at 3:00 PM. This immediately scheduled my weekly renewal date to also be Wednesday at 3:00 PM. After a few weeks, I suspend my subscription. Next week, I am looking to reactivate it. If I reactivate my subscription by Wednesday at 2:59 PM, my subscription will be active, and the system will process the renewal on Wednesday at 3:00 PM. This means that I will get my food on-time for the next week. However, if I reactivate my subscription on Thursday at 9:00 AM, while I am before the delivery cutoff date, my renewal has already been skipped, and the next time I will be charged will be next Wednesday at 3:00 PM.

Why does this happen?
We do this in order to ensure that you are not double charged for the same delivery week. If you cancel and resubscribe 4 times within a one week period, you will not get charged each time you reactivate. You will only get charged when the subscription renews. If we updated the renewal date whenever you resubscribed, you could in theory pay twice for a single week of meals.

How do I know if this happened to me?
The next payment date is always visible whenever you reactivate your subscription.

If this date is prior to the delivery cutoff date for the date you are expecting to get food, you will not be receiving your meals until next week. However, you can contact us using the form below at any time and we are able to manually override your next payment date and process a one-time renewal as long as you are before the delivery cutoff date for your delivery date. 

If you have any questions, feel free to ask via the last item in this accordian.

We understand that you may need to cancel or that our service did not work for your needs. Here is how to cancel your subscription permanently.

How to Cancel Subscription:

1. From the My-Account screen, click on the the top right block to adjust your plan.
   
2. This will take to your manage subscription page. From here, you will see a few action buttons at the top.
   
3. Click the Cancel button.
4. You will see a confirmation button at the top confirming that your subscription has been cancelled.

We’re sorry to see you go, but understand. If there is anything we can do to assist prior to cancellation, please contact us using the last item in this accordion.